FREQUENTLY ASKED QUESTIONS

How do I receive the product?
The software, your login details and your license key are sent to your email address that is used when you purchase the software.
It is sent automatically just after your payment is confirmed.
Do I have to jailbreak the iPad?
Yes, you must. Our Spy App iPad Keylogger or any Spy App/Keylogger would require the iPad to be jailbroken. Please read this blog for more information
Do you have a demo/trial version?
We don’t have a demo version, but we have a 10-day money-back guarantee. You can use it for 10 days and request a refund. It does not matter if you used it or not, we will refund you as long as you request within 10 days. Please read our refund policy
Can I request a refund?
Yes. You can request a refund as long as it is done within 10 days after your purchase.
It does not matter if you used it or not, we will refund you.
Any refund that is requested after 10 days will not be accepted.
How to install iPad Spy App?
You can watch this video tutorial
Follow this step-by-step installation guide or you will find all-in-one documentation in your control panel.
Can I install iPad Spy App remotely?
No you cannot. To install iPad Keylogger you need the iPad on your hand. After installing iPad Keylogger, which takes no longer than 5 minutes, you will NOT need the iPad physically in your hand. You can see all activities on your control panel remotely.
How many iPads can I spy on with one purchase?
One purchase is one license, and a license cannot be activated on more than one device at the same time.
You can deactivate your license and re-use it for another iPad anytime you want to.
Can I change/switch the target iPad?
Yes, anytime you want to.
You will only need to deactivate your license –via your control panel– and install the iPad Spy App onto the new iPad. The whole installation process is the same.
By deactivation your license, you can re-use it as many times as you want to.
Keep in mind that you cannot move the software from one iPad to another remotely. You must access the new target iPad to install the software.
Do I need to install this on my iPad?
No. You must install it on the iPad that you want to monitor; the target’s iPad.
If you install it on your iPad, you will get logs of your iPad.
Can I try on my iPad and then the target?
Yes.
You will follow the instructions and install it on your iPad, and try it to see how things work.
Once you decided that you will install it on the target iPad, then you will only need to deactivate your license to be able to activate it on another device.
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